Ancestry.com.au Reviews

Hey Deb.

Many thanks for getting in touch recently in regards to your results. It's natural to have lots of questions when reviewing the valuable insights included in an ethnicity estimate. We understand that such results can prove surprising at times so will do all we can to support you at any stage of this journey into your family history.

Rest assured that it is normal to see differences in ethnicity estimates between family members as each set of results is unique due to the random nature of genetic inheritance. Much like physical traits such as eye/hair colour, the markers you receive from your parents and past generations are completely random. This often causes understandable confusion to arise as a parent expects their child's estimate to match their own or a child expects to see an equal split between parents inherited ethnicities. However, while we each inherit 50% of our DNA from our biological father and 50% from our mother, we do not get an equal 50/50 split of all of our parents’ DNA.

As such, your results are unique to you and represent our findings when comparing your DNA to our reference panel. We have put together a handy guide which explains how this determines the results you receive which you can review below.

https://support.ancestry.com.au/s/article/Understanding-Inheritance

We hope this provides some clarity on this subject but please feel free to contact us again anytime you need a little assistance. We'd also recommend keeping the two guides linked below close by as you review your results as these provide useful tips on how to make the most from all aspects of your test results.

Thanks again and best of luck in all your research!


Making the Most of AncestryDNA® Matches :

https://support.ancestry.com.au/s/article/Making-the-Most-of-AncestryDNA-Matches

Making the Most of Your Ethnicity Estimate :

https://support.ancestry.com.au/s/article/Making-the-Most-of-Your-Ethnicity-Estimate

Hi Lynne and thank you for reaching out to us with this review. We are sorry to hear that you are having difficulty locating your ethnicity estimate and are eager to advise.

you have received your DNA matches, this means you've received your esthnicity estimate too, you just need to locate this section of your results. In order to find your ethnicity results, all you need to do is click on the DNA tab at the top of the page and click on 'Origins' in the drop down menu. This is where you'll find these results. We have linked an article below which has instructions for locating your results.

https://support.ancestry.com.au/s/article/Locating-DNA-Results

If you continue to have any issues finding what your're looking for, please send us your username in response to the private message we have sent you here on Trustpilot. If you're unsure what your username is, check out the guide we've linked below. We look forward to hearing back from you.

https://support.ancestry.com.au/s/article/Finding-Your-Username

Hi there Lynn, and thanks so much for getting in touch with us lately. We're grateful to you for choosing our AncestryDNA test to help you with your family history research. We're happy to learn that you've recently received your results, though we're sorry to learn of any unmet expectations from the service, and we appreciate the opportunity to address your concerns today.

We're grateful for the opportunity to confirm that, with AncestryDNA, you're provided with your Ethnicity Estimate as well as DNA matches right off the bat. The Ethnicity Estimate determines the ethnicities you've inherited from your ancestors from both sides of your family over the last 500-1,000 years. The DNA matches will in turn comprise of anyone you share DNA with who has also taken our test. They can range from close family to distant cousins. The test can be a great option when wanting to learn a little about what your DNA has to say about the places your ancestors may have lived, as well as making connections with relatives. While we cannot speak for what other companies offer, we can say that we are a market leader in the field of consumer genomics. We have the largest commercial database of DNA samples, over 25 million, which lets us refine our members results with unrivaled precision. More information on what our AncestryDNA test offers can be found below for reference.

Link: https://support.ancestry.com.au/s/article/What-to-Expect-from-AncestryDNA

In addition to our DNA testing service as outlined above, Ancestry does also offer a subscription service, which will offer access to the historical records we host, public family trees without the need for an invitation, as well as some really great Inheritance tools that can be a great way to work with your Matches and work out your relationships. Our memberships are optional and not needed to avail of your DNA Match list or Ethnicity Estimate. They can, however, be a great option when wanting to delve deeper into your family history research. More information on how our site and services can benefit your research, along with the level of access you'll have to our site with, or without a membership can be found below for reference.

Link: https://support.ancestry.com.au/s/article/Why-Use-Ancestry

Link: https://support.ancestry.com.au/s/article/AncestryDNA-and-Memberships

We hope that these resources can be of some assistance when making the most of your results. Even with these in mind though we wish to thank you for reaching out to us to share your feedback so we can take this on board, so this can be taken into consideration for future updates of our site. You're more than welcome to log this directly on our site too, and if that's of interest, please don't hesitate to review the following guide: https://support.ancestry.com.au/s/article/Providing-Feedback-About-Ancestry

Thanks again for getting in touch, and have a great evening as well!

Hi Annie! We'd like to start by thanking you for your extended period of loyalty to Ancestry, we really appreciate our long-term members like you. We're sorry to hear that you've been experiencing technical issues but we'd love to help with those in any way we can.

The issues you're experiencing sound similar to issues that we have seen resolved in the past by troubleshooting related to the browser/device that's being used to browse Ancestry, so if you have not already tried those troubleshooting steps, we would recommend that you start with those. You can find those troubleshooting steps in the following support article: https://support.ancestry.com.au/s/article/Fixing-Page-or-Button-Problems-on-Ancestry

If those troubleshooting steps do not resolve the issues you're experiencing then we would love to follow-up on them with you so that you can provide us with further insight on this. We appreciate you leaving some reference information with your review, we've been able to locate your account with that and we're reaching out via email so that you can get back in touch with us by replying to that email should you need to.

We hope the troubleshooting steps are helpful, but if not we look forward to hearing from you again so that we can assist further!

Hello Lara! Thanks for taking part in AncestryDNA. We understand that results can sometimes include surprises and we're grateful for this opportunity to provide some insights into why your results may differ from what you had expected. We recommend reviewing the following articles:

Unexpected Ethnicity Results:
https://support.ancestry.com.au/s/article/Unexpected-Ethnicity-Results

Unexpected DNA Matches:
https://support.ancestry.com.au/s/article/Unexpected-DNA-Matches

You can also find additional DNA resources through the link below, including tips on making the most out of the service:
https://support.ancestry.com.au/s/article/AncestryDNA-Resources

We hope this information is helpful!