I opened my program this am and my software is from 2014. All my files were missing. Went into help and was told the files are there but need to be converted to 2017.for 49.95. I agreed and then was told I need to pay 299.00 to have tech support to do this. He’s using my files as hostage since I don’t have the 299.99. I have 20+ years of info and I’m devastated that they are doing this.