Membership services and support

If you are having difficulty with your membership or have a question regarding researching a collection, please email ancestrysupport@ancestry.com.au.

 

Alternatively, you can free phone:

 

Australia:  1-800-290-582  |  Monday to Friday, 9am-8pm (AEST) and Saturday to Sunday 9am-4pm (AEST)

 

New Zealand:  0800 440 970  |  Monday to Friday, 9am-8pm (AEST) and Saturday to Sunday 9am-4pm (AEST)

 

-----

 

Membership cancellations

 

If you wish to cancel your membership please email ancestrysupport@ancestry.com.au and provide the following information:

 

1. Name and surname

2. Username, membership type (i.e. UK Heritage)

3. Email address used when subscribing

4. Phone number including country code and country of residence

 

-----