Membership services and support
If you are having difficulty with your membership or have a question regarding researching a collection, please email support@ancestry.com.au.
Alternatively, you can free phone:
Australia: 1800 251 838 | Monday to Friday, 9am-8pm (AEST) and Saturday to Sunday 9am-4pm (AEST)
New Zealand: 0800 442 100 | Monday to Friday, 9am-8pm (AEST) and Saturday to Sunday 9am-4pm (AEST)
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Membership cancellations
If you wish to cancel your membership please email cancel@ancestry.com.au and provide the following information:
1. Name and surname
2. Username, membership type (i.e. UK Heritage)
3. Email address used when subscribing
4. Phone number including country code and country of residence
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Record preservation and content partnerships
Brad ArgentContent Partnership Manager
+612 9267 5068
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