Membership services and support

If you are having difficulty with your membership or have a question regarding researching a collection, please email support@ancestry.com.au.

 

Alternatively, you can free phone:

 

Australia:  1800 251 838  |  Monday to Friday, 9am-8pm (AEST) and Saturday to Sunday 9am-4pm (AEST)

 

New Zealand:  0800 440 970  |  Monday to Friday, 9am-8pm (AEST) and Saturday to Sunday 9am-4pm (AEST)

 

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Membership cancellations

 

If you wish to cancel your membership please email cancel@ancestry.com.au and provide the following information:

 

1. Name and surname

2. Username, membership type (i.e. UK Heritage)

3. Email address used when subscribing

4. Phone number including country code and country of residence

 

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Record preservation and content partnerships

 

Jason Reeve Content Acquisition Manager

 

+612 8251 9555

 

jreeve@ancestry.com.au